Junior IT Help Desk

DESCRIPTION

We are looking for a Junior IT Help Desk to join our growing team!

Your daily tasks include:

• You will provide 1st level of support to our global team for both software and hardware-related issues, ensuring efficient and effective problem resolution.
• Educate users on how to use the IT infrastructure.
• Execute IT procedures and tasks for employee’s onboarding and offboarding.
• Diagnose and resolve technical challenges, focusing on identifying and addressing root causes.
• Manage on-site networking tasks, warm-up points, port allocation to VLANs, office Wi-Fi maintenance, and effective network troubleshooting.
• Develop and maintain system documentation, including configuration guides, process documentation, and knowledge base articles.
• Document and maintain IT inventory, including hardware and software assets.
• Contribute to on-call rotations, guaranteeing continuous assistance to a global team, including weekends and holidays.

REQUIREMENTS

• English – High level – You can express yourself verbally by speaking and writing (a must).
• Minimum 1 year experience in a similar role - might be the army experience.
• Having a basic knowledge of network protocols: IP, ARP, DHCP, DNS, HTTP, SMTP, SSL.
• Proficiency in diagnosing OS issues across diverse platforms including Windows, Mac, Android, and iOS.
• Cybersecurity awareness - If your passwords are 123456 and you hate MFA - this role may not be the best fit.
• You're not just into quick fixes – you're all about finding the root cause to save the day and prevent future issues.
• Passion for technology and a strong inclination towards problem-solving.
• A service-oriented mindset, where supporting employees is a primary mission.
• Team player attitude with excellent coordination skills.
• A proactive attitude toward continuous learning enables you to adapt and succeed in our fast-paced, evolving global environment.

You will report to the Help Desk Team Leader.

• Please, send your CV in English.