Junior IT Help Desk

IT Petah- Tikva, Israel Full-time


We are looking for a Junior IT Help Desk to join our growing team!


Your daily tasks include:

  • You will provide 1st level of support to our global team for both software and hardware-related issues, ensuring efficient and effective problem resolution.
  • Educate users on how to use the IT infrastructure.
  • Execute IT procedures and tasks for employee’s onboarding and offboarding.
  • Diagnose and resolve technical challenges, focusing on identifying and addressing root causes.
  • Manage on-site networking tasks, warm-up points, port allocation to VLANs, office Wi-Fi maintenance, and effective network troubleshooting.
  • Develop and maintain system documentation, including configuration guides, process documentation, and knowledge base articles.
  • Document and maintain IT inventory, including hardware and software assets.
  • Contribute to on-call rotations, guaranteeing continuous assistance to a global team, including weekends and holidays.


  • English – High level – You can express yourself verbally by speaking and writing (a must).
  • Minimum 1 year experience in a similar role - might be the army experience.
  • Having a basic knowledge of network protocols: IP, ARP, DHCP, DNS, HTTP, SMTP, SSL.
  • Proficiency in diagnosing OS issues across diverse platforms including Windows, Mac, Android, and iOS.
  • Cybersecurity awareness - If your passwords are 123456 and you hate MFA - this role may not be the best fit.
  • You're not just into quick fixes – you're all about finding the root cause to save the day and prevent future issues.
  • Passion for technology and a strong inclination towards problem-solving.
  • A service-oriented mindset, where supporting employees is a primary mission.
  • Team player attitude with excellent coordination skills.
  • A proactive attitude toward continuous learning enables you to adapt and succeed in our fast-paced, evolving global environment.

You will report to the Help Desk Team Leader.

  • Please, send your CV in English.


Founded in early 2010, Webbing is a global data MVNO that delivers enterprise grade, global connectivity and IoT services across more than 200 countries and 600+ mobile carriers' networks. Webbing's secured network delivers network protection and web content intelligence.

Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing's powerful software platform. Gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance.


  • Hybrid work
  • Work life balance
  • Parking
  • Food allowance
  • Cellular plan
  • Unlimited data plan for traveling
  • Discount memberships
  • Growth opportunities
  • Professional development budget
  • Global company- working and collaborating with amazing people around the world
  • Fun working environment & company activities
  • And of course, air hockey and ping-pong tournaments!