Handle, troubleshoot and resolve customer solution related and network related issues, events and incidents.
Communicate with Webbing customers directly and via mass communication tools.
Monitor the performance and capacity of mobile network and internal systems using a variety of tools.
Coordinate, manage and communicate issue, incident and event handing within Webbing internal teams and vendors.
Track and document all issues and resolutions in detail.
Full time role, working in shifts (including night shifts). An option to start part time.
Very good English both spoken and written.
Degree in Telecommunications or IT (studies can still be in progress).
Ability to work in shifts.
Interest in mobile technologies and electronics, IoT and technologies in general.
Strong personal drive and great desire for self-learning.
Accuracy and high sense of responsibility.
Previous experience working with technical or customer technical support and troubleshooting in mobile technologies (mobile core & roaming) and/or familiar with mobile networks & technologies (2g, 3g, 4g LTE structure and technology) - an advantage.
Founded in early 2010, Webbing is a global data MVNO that delivers enterprise grade, global connectivity and IoT services across more than 200 countries and 600+ mobile carriers' networks. Webbing's secured network delivers network protection and web content intelligence.
Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing's powerful software platform. Gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance.
Our objective is to keep your organization and devices perpetually connected with innovative, high-quality, and scalable technology so that you can achieve your vision. We understand that you are looking for a long-term partner that meets your needs, technically and financially.
With our global distribution centers and dedicated account managers, we will make sure your technical setup and SIMs meet your deployment needs. With our 24/7 service team you’ll get the highest quality of around-the-clock service.