NOC Engineer

Network Riga, Latvia Full-time

DESCRIPTION

As a NOC Engineer at Webbing you will:

  • Handle, troubleshoot and resolve customer solution related and network related issues, events and incidents.
  • Communicate with Webbing customers directly and via mass communication tools.
  • Monitor the performance and capacity of mobile network and internal systems using a variety of tools.
  • Coordinate, manage and communicate issue, incident and event handing within Webbing internal teams and vendors. 
  • Track and document all issues and resolutions in detail.
  • Full time role, working in shifts (including night shifts). An option to start part time. 

REQUIREMENTS

  • Very good English both spoken and written.
  • Degree in Telecommunications or IT (studies can still be in progress).
  • Ability to work in shifts.
  • Interest in mobile technologies and electronics, IoT and technologies in general.
  • Strong personal drive and great desire for self-learning.
  • Accuracy and high sense of responsibility.
  • Previous experience working with technical or customer technical support and troubleshooting in mobile technologies (mobile core & roaming) and/or familiar with mobile networks & technologies (2g, 3g, 4g LTE structure and technology)

ABOUT WEBBING

Founded in early 2010, Webbing is a global data MVNO that delivers enterprise grade, global connectivity and IoT services across more than 200 countries and 600+ mobile carriers' networks.

Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing's powerful software platform. Gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance.

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