Customer Success Manager

Sales Petah- Tikva, Israel Full-time

DESCRIPTION

  • Onboard new customers by conducting portal training
  • Assist existing customers with successful deployment
  • Maintain healthy and positive working relationship within assigned account
  • Communicate customer needs to other departments and coordinate teamwork to meet the customer needs
  • Review data usage trends within assigned accounts to identify potential growth areas and raise the red flags if needed
  • Monitor the end user level of satisfaction with our service to ensure long-term and sustainable business model
  • Help drive company revenue growth by improving account performance monthly and working to enhance opportunities in cooperation with sales manager

REQUIREMENTS

  • Excellent listening, negotiation, and presentation skills in English
  • 3+ years of experience in a client facing role, preferably from a tech company
  • Experience working with global enterprise customers
  • Passion to build customer relationships and provide customer service.
  • Data oriented, possesses a high level of attention to detail with strong analytical skills
  • Ability to make decisions in a changing environment, anticipate future needs and drive results.
  • Demonstrate ability to work in highly collaborative, cross-functional environments
  • Enthusiastic about technology with demonstrated technical aptitude
  • Broad business acumen
  • BA/BSc degree or equivalent. MBA an advantage
  • Customer Success experience from a SAAS company- an advantage
  • A third language (besides Hebrew and English) - an advantage

ABOUT WEBBING

Founded in early 2010, Webbing is a global data MVNO that delivers enterprise grade, global connectivity and IoT services across more than 200 countries and 600+ mobile carriers' networks. Webbing's secured network delivers network protection and web content intelligence.

Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing's powerful software platform. Gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance.

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