IT Support Technician

IT Petah- Tikva, Israel Full-time

DESCRIPTION

**Kindly submit your CV in English.

About the Role

We are looking for a dedicated and service-oriented IT Support Technician to join our global IT team. In this role, you will act as the first line of technical support, ensuring smooth day-to-day operations across the company. You’ll work in a collaborative, fast-paced environment with the opportunity to grow your skills across a broad range of technologies.

Key Responsibilities

  • Provide 1st and 2nd level support for hardware, software, and network-related issues across local and remote teams.
  • Monitor and maintain IT systems and business applications to ensure stability, performance, and security.
  • Execute IT onboarding and offboarding processes, including account setup, access provisioning, and equipment configuration.
  • Support office infrastructure, including VLANs, Wi-Fi networks, and firewall configurations (Fortinet preferred).
  • Respond to support tickets and requests within agreed service levels using internal help desk tools.
  • Diagnose and troubleshoot incidents, perform root cause analysis, and implement preventive measures.
  • Maintain and update system documentation, asset inventory, and user access records.
  • Assist in managing IT-related projects and participate in improvement initiatives.
  • Communicate clearly with technical and non-technical users, providing guidance and status updates.
  • Participate in global on-call rotations, including coverage during weekends and holidays.

REQUIREMENTS

Qualifications

  • English Proficiency: Excellent verbal and written communication skills – must.
  • Experience: Minimum 3 years in an IT support role, preferably within a tech-driven company – must.
  • Operating Systems: Solid troubleshooting skills for Windows, macOS, Android, and iOS.
  • Networking: Understanding of fundamental network protocols (IP, ARP, DHCP, DNS, HTTP, SMTP).
  • Cloud & SaaS: Hands-on experience with Microsoft 365, Intune, Azure, and Jamf Pro.
  • Networking Hardware: Familiarity with managing office IT infrastructure (switches, access points, firewalls).
  • Cybersecurity: Awareness of security best practices (e.g., MFA, threat prevention).
  • Soft Skills: Strong problem-solving abilities, proactive mindset, and a passion for learning and collaboration.

ABOUT WEBBING

Webbing is a global connectivity provider offering services in the Internet of Things (IoT) and Enterprise Mobility space.

As an innovative mobile carrier, Webbing provides an unmatchable enterprise grade solution for Fortune 500 & IoT/M2M companies, as well as an embedded solution for various manufacturers across the globe, to ensure a secured and continuous internet connection for all devices, no matter where they are in the world.

WHAT WE OFFER

  • Exposure to global IT operations and cloud-first infrastructure.
  • A culture of mentorship and continuous learning.
  • Opportunities for growth and professional development.
  • Dynamic, team-oriented work environment.
  • You will be working in a dynamic, diverse environment
  • Working with multiple stakeholders of different roles and domains
  • Working with a team of highly collaborative software engineers and QA engineers
  • Hybrid work
  • Work life balance
  • Parking
  • Food allowance
  • Cellular plan
  • Unlimited data plan for traveling
  • Discount memberships
  • Growth opportunities
  • Professional development budget
  • Global company- working and collaborating with amazing people around the world
  • Fun working environment & company activities
  • And of course, air hockey and ping-pong tournaments!
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