Customer Success Manager

DESCRIPTION

As a Customer Success Manager at Webbing you will:

• Help drive company revenue growth by improving account performance monthly and working to enhance opportunities. 
• Monitor the end user experience with our products and services to ensure quality.
• Maintain healthy and positive working relationship within assigned account ensuring continued collaboration with assigned Channel Manager/Sales.
• Contact implementation/Account setup ensuring QC is complete/accurate.
• Log and communicate registered opportunities with Channel Manager.
• Submit orders and communicate details.
• Proactively monitor provisioning/orders/technical statuses and escalate as needed.
• Review data usage trends within assigned accounts.
• Identify needs for training and schedule appropriately to conduct.
• A fully remote role

REQUIREMENTS

• 2+ years of customer success or account management experience with complex, enterprise solutions.
• Excellent communication and presentation skills (written/verbal via phone or email).
• Strong project management skills with ability to multi-task and prioritize.
• Display ability to think critically through issues to identify an appropriate solution.
• Demonstrate ability to work in highly collaborative, cross-functional environments.
• Strong analytical skills with the ability to translate data into customer insights and leverage with customer engagement strategies.
• Passion to build customer relationships and provide customer service.
• Effective listener with high integrity and empathetic conflict resolution skills.
• Enthusiastic about technology with demonstrated technical aptitude.
• 2-4 year college degree.
• Preferred: background in Mobility, IoT, Wireless.