As a Customer Success Manager at Webbing you will:
Help drive company revenue growth by improving account performance monthly and working to enhance opportunities.
Monitor the end user experience with our products and services to ensure quality.
Maintain healthy and positive working relationship within assigned account ensuring continued collaboration with assigned Channel Manager/Sales.
Contact implementation/Account setup ensuring QC is complete/accurate.
Log and communicate registered opportunities with Channel Manager.
Submit orders and communicate details.
Proactively monitor provisioning/orders/technical statuses and escalate as needed.
Review data usage trends within assigned accounts.
Identify needs for training and schedule appropriately to conduct.
A fully remote role
2+ years of customer success or account management experience with complex, enterprise solutions.
Excellent communication and presentation skills (written/verbal via phone or email).
Strong project management skills with ability to multi-task and prioritize.
Display ability to think critically through issues to identify an appropriate solution.
Demonstrate ability to work in highly collaborative, cross-functional environments.
Strong analytical skills with the ability to translate data into customer insights and leverage with customer engagement strategies.
Passion to build customer relationships and provide customer service.
Effective listener with high integrity and empathetic conflict resolution skills.
Enthusiastic about technology with demonstrated technical aptitude.
2-4 year college degree.
Preferred: background in Mobility, IoT, Wireless.
Founded in early 2010, Webbing is a global data MVNO that delivers enterprise grade, global connectivity and IoT services across more than 200 countries and 600+ mobile carriers' networks. Webbing's secured network delivers network protection and web content intelligence.
Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing's powerful software platform. Gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance.
WHAT WE OFFER
The opportunity for professional development within a reputable international innovative and growing company.
The opportunity to join a team of highly professional specialists in an international environment.
Our objective is to keep your organization and devices perpetually connected with innovative, high-quality, and scalable technology so that you can achieve your vision. We understand that you are looking for a long-term partner that meets your needs, technically and financially.
With our global distribution centers and dedicated account managers, we will make sure your technical setup and SIMs meet your deployment needs. With our 24/7 service team you’ll get the highest quality of around-the-clock service.