Customer Success Manager

Sales USA (Remote) Full-time


As a Customer Success Manager at Webbing you will:

  • Help drive company revenue growth by improving account performance monthly and working to enhance opportunities. 
  • Monitor the end user experience with our products and services to ensure quality.
  • Maintain healthy and positive working relationship within assigned account ensuring continued collaboration with assigned Channel Manager/Sales.
  • Contact implementation/Account setup ensuring QC is complete/accurate.
  • Log and communicate registered opportunities with Channel Manager.
  • Submit orders and communicate details.
  • Proactively monitor provisioning/orders/technical statuses and escalate as needed.
  • Review data usage trends within assigned accounts.
  • Identify needs for training and schedule appropriately to conduct.
  • A fully remote role


  • 2+ years of customer success or account management experience with complex, enterprise solutions.
  • Excellent communication and presentation skills (written/verbal via phone or email).
  • Strong project management skills with ability to multi-task and prioritize.
  • Display ability to think critically through issues to identify an appropriate solution.
  • Demonstrate ability to work in highly collaborative, cross-functional environments.
  • Strong analytical skills with the ability to translate data into customer insights and leverage with customer engagement strategies.
  • Passion to build customer relationships and provide customer service.
  • Effective listener with high integrity and empathetic conflict resolution skills.
  • Enthusiastic about technology with demonstrated technical aptitude.
  • 2-4 year college degree.
  • Preferred: background in Mobility, IoT, Wireless.


Founded in early 2010, Webbing is a global data MVNO that delivers enterprise grade, global connectivity and IoT services across more than 200 countries and 600+ mobile carriers' networks. Webbing's secured network delivers network protection and web content intelligence.

Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing's powerful software platform. Gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance.


  • The opportunity for professional development within a reputable international innovative and growing company.
  • The opportunity to join a team of highly professional specialists in an international environment.
  • Fully remote role
  • Medical benefits, 401(k)