Operations Representative

DESCRIPTION

As an Operations Representative at Webbing, you will manage all customer backend setup in a Webbing-developed platform, consisting of multiple complexes and ever-evolving pricing and service modules.

You will:

• Handle customer setup and changes.
• Support Webbing agents with all requests and questions regarding the service, setup, and management platform.
• Building and updating customers’ plans.
• Be a part of the cross-department’s projects.
• Operations maintenance activities planning.
• Handling monthly billing tasks.
• Perform basic QA for new Webbing platform features.

REQUIREMENTS

• Proficiency in Hebrew and English with excellent written and verbal communication skills
• Self-motivated with the ability to work independently, prioritize and meet deadlines.
• Ability to manage multiple administrative projects simultaneously
• Strong attention to detail and patience
• Organized and detail orientated with excellent prioritization skills
• Ability to solve operational problems
• Good skills with MS Excel (VLOOKUP, match, pivot)
• Bachelor’s degree - an advantage
• Technical skills – an advantage
• Previous experience in a similar operational role - an advantage
• Understanding of mobile roaming flows – an advantage
• Experience with Project Management tools (Monday, Zendesk) -an advantage