IREG – Service Quality Engineer

DESCRIPTION

Job purpose

To ensure the seamless integration and performance monitoring of international roaming (IREG) testing and to maintain high service quality standards across roaming and core network services. This role involves coordinating roaming implementation, performing IREG testing with international partners, troubleshooting service issues, and conducting quality analysis to optimize customer experience. To provide internal Webbing departments technical support function accomplishment on time and with highest quality for offered products, customer setups. To be focal point of handling projects/sub-projects/ tasks/requests that are outside the immediate network monitoring activities and maintain those frequent management.

Duties and responsibilities

• Coordinate and execute IREG tests (voice, SMS, GPRS, CAMEL, VoLTE, LTE) with international roaming partners in compliance with GSMA standards.
• Validate and document test results, troubleshoot issues, and liaise with stakeholders for resolution. Report to vendors and suppliers and internal stakeholders on the progress of work and solutions.
• Maintain up-to-date records of roaming partners and test logs in the internal management system to follow progress and load.
• Collaborate with cross-functional internal teams (Core, PRD, VAS, IP, Analytics, NOC, SE) to inform about known issues during service deployments.
• Maintain technical documentation related to IREG test procedures, partner configurations, and quality benchmarks.
• Assist the manager with service request documentation and process overview.
• Be the point of contact to provide and guide NOC with instructions and the needed requirements for executing tests and setting up new service testing.
• Be responsible for handling and following up on Tasks, Events, Requests and Problems for all provided services.
• Participate in and perform various advanced technical tasks related to new or ongoing projects within the company to control network testing and service validation.
• Maintain service tests for customer setups (policies) and for SIM deployment based on incoming orders from internal teams.
• Assist the manager in training, supervising, and guiding NOC team members within the scope of the NOC team's responsibilities and duties for any service validation or network testing.
• To be accountable for own actions and decisions, as well as the quality and timely execution of duties in accordance with acceptable laws and regulations and company’s administrative orders.
• To be a communicative team member, helping colleagues within the competence and knowledge. 
• To be an ambitious and self-motivated person in order to solve complex problems with the attitude of ‘’tasks to be done professional and on time’’. 
• To work in a multicultural environment, in close cooperation with customers, vendors and colleagues in Latvia and abroad.

REQUIREMENTS

• Higher education in Telecommunications, Electronics, Electrical Engineering, or related field, it may be incomplete
• Solid understanding of GSM/UMTS/LTE architecture and protocols and familiarity with signaling protocols: MAP, CAP, Diameter, SS7, SIGTRAN
• Experience in a similar job position or years 2+ experience as NOC engineer
• Experience with IREG testing tools - an advantage
• Hands-on experience with international roaming operations and interconnects - an advantage
• Experience working in international environment
• Fluent in English both spoken and written
• Excellent social skills, which also includes focusing on the provision services and solution finding