Junior Technical Support Specialist

Operations Riga, Latvia Full-time

DESCRIPTION

  • Respond to customer inquiries and support requests via Zendesk and other channels.
  • Troubleshoot basic technical and operational issues.
  • Accurately log, classify, and follow up on customer tickets according to SLA guidelines.
  • Escalate complex or unresolved issues to senior team members when necessary.
  • Maintain clear and professional communication with customers in English.
  • Follow internal workflows and contribute to knowledge base documentation when needed.
  • Full-time role, working in rotating shifts as part of a 24/7 support team (working night shifts from home is possible, after probation, working from home 1 – 2 days is possible).

REQUIREMENTS

  • Education in Telecommunications, IT, or a related technical field – mandatory.
  • Fluent written and spoken English – mandatory.
  • 1+ year of previous customer support experience – preferred.
  • Interest in telecom, mobile technologies, and IoT is a strong advantage.
  • Strong communication skills and a customer-oriented mindset.
  • Ability to work well both independently and in a team environment.
  • Basic problem-solving skills and a willingness to learn technical troubleshooting.

ABOUT WEBBING

Founded in early 2010, Webbing is a global data MVNO that delivers enterprise grade, global connectivity and IoT services across more than 200 countries and 600+ mobile carriers' networks. Webbing's secured network delivers network protection and web content intelligence.

Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing's powerful software platform. Gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance.

WHAT WE OFFER

  • An exciting and challenging workplace with great skill and knowledge development opportunities.
  • The opportunity to join a team of highly professional specialists in an international environment.
  • The opportunity for professional development within a reputable international innovative and growing company.
  • Salary level: 1400-1700 EUR gross
  • Social benefits
  • 200 EURO monthly Wolt food allowance
  • Medical insurance
  • Free mobile services with Tele2
  • Car parking spot
  • Team events
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