Webbing scores 88 in our 2026 Net Promoter Score survey – a world-class result that reflects what a boutique, white-glove connectivity model delivers when client relationships are genuinely at the center of everything.

by Webbing Team | June 4, 2026

Customer satisfaction is hard to measure — and even harder to sustain year after year. At Webbing, we believe our clients deserve transparency not just in how we deliver connectivity, but in how we hold ourselves accountable to the standard they expect from us. 

That’s why we run a Net Promoter Score survey across our client base. This year, the results exceeded anything we’ve seen before, showing that our hard work is paying off.

 

Webbing receives a world class NPS score of 88, with a strong response from our client base

 

What Is NPS and Why Does It Matter?

Net Promoter Score is a globally recognized measure of customer loyalty. Clients are asked a single question: “On a scale of 0–10, how likely are you to recommend Webbing to a colleague or business partner?” Respondents fall into three categories: Promoters (9–10), Passives (7–8), and Detractors (0–6). The score is calculated by subtracting the percentage of Detractors from the percentage of Promoters.

NPS is widely used in B2B technology because it cuts through noise — it’s a direct signal of whether clients trust you enough to put their own reputation behind a recommendation.

Year-on-Year: The Progress Is Real

This isn’t a one-year result. It reflects consistent improvement in how our clients experience working with us. In 2025, Webbing scored 74, and although the result was already above the industry average, we continued working to improve it. In 2026, we scored 88 — a 14-point improvement, with a higher response rate than the previous year.

A 14-point improvement in a single year is not incremental. It reflects how our team shows up for clients – in responsiveness, in proactive communication, and in the quality of day-to-day account management.

How Does 88 Compare?

To put the number in context: Bain & Company, the creators of NPS, define world-class as 80 and above. The managed IoT connectivity and B2B technology services sector typically benchmarks between 40 and 55. The broader telecoms industry average sits around 31.

 

Benchmark NPS
Webbing (2026) 88
World-Class Threshold (Bain & Co.) 80+
Managed Services Industry Avg. 40–55
Telecom Industry Avg. ~31

 

An NPS of 88 places Webbing above the world-class threshold and significantly ahead of industry averages – in a sector where most providers compete on coverage and price rather than service quality.

What Drives a Score Like This?

We believe that this score is the result of deliberate choices about how we operate:

  • A dedicated CSM for every customer. Every Webbing client has a named Customer Success Manager – not a shared inbox, not a ticketing system. A person who knows their deployment, their business, and their goals.
  • A white-glove model with enterprise capability and scale. We operate at a scale that lets us offer carrier-grade global infrastructure while treating every account with the individual attention it deserves.
  • Transparency and accountability. We use the feedback from the survey to keep improving.

What Happens Next

An NPS of 88 is something to be proud of. It is not something to be complacent about. Our goal for 2027 is to deepen participation, to close the gaps our feedback has identified, and to continue earning the trust our clients have placed in us.

 

 

“ Webbing is the epitome of partnership. As a fast-moving, rapidly expanding company, we

are not an easy organization to work with. When it comes to inexperience, Webbing fills in

gaps. When it comes to incompatibility, Webbing translates. When it comes to rooting out

our own issues, Webbing shows up to help. When we think there’s an issue on the

Webbing side, they get to work without getting defensive. In an industry where loyalty is

fleeting, Webbing stands by our side. They’ve worked to customize, accommodate, and

adjust how they operate to make sure we get what we need. Their attention to our needs,

our changes, and our mission, is why we have industry-leading uptime.  I would

recommend Webbing to anyone – except our own competition, of course! ”

~Director of Connectivity in the Security Industry

 

If you’re a current Webbing client who participated in the survey, thank you. Your feedback shapes everything we do. And if you’re evaluating Webbing for the first time, we hope this gives you a clear sense of the standard we hold ourselves to.

Reach out to learn more about our carrier-grade global connectivity for your Mobility deployments.