Onboard new customers by conducting portal training
Assist existing customers with successful deployment
Maintain healthy and positive working relationship within assigned account
Communicate customer needs to other departments and coordinate teamwork to meet the customer needs
Review data usage trends within assigned accounts to identify potential growth areas and raise the red flags if needed
Monitor the end user level of satisfaction with our service to ensure long-term and sustainable business model
Help drive company revenue growth by improving account performance monthly and working to enhance opportunities in cooperation with sales manager
Excellent listening, negotiation, and presentation skills in English
3+ years of experience in a client facing role, preferably from a tech company
Experience working with global enterprise customers
Passion to build customer relationships and provide customer service.
Data oriented, possesses a high level of attention to detail with strong analytical skills
Ability to make decisions in a changing environment, anticipate future needs and drive results.
Demonstrate ability to work in highly collaborative, cross-functional environments
Enthusiastic about technology with demonstrated technical aptitude
Broad business acumen
BA/BSc degree or equivalent. MBA an advantage
Customer Success experience from a SAAS company- an advantage
A third language (besides Hebrew and English) - an advantage
Founded in early 2010, Webbing is a global data MVNO that delivers enterprise grade, global connectivity and IoT services across more than 200 countries and 600+ mobile carriers' networks. Webbing's secured network delivers network protection and web content intelligence.
Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing's powerful software platform. Gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance.
WHAT WE OFFER
Work life balance
Unlimited data plan for traveling
Professional development budget
Global company- working and collaborating with amazing people around the world
Fun working environment & company activities
And of course, air hockey and ping-pong tournaments!
Our objective is to keep your organization and devices perpetually connected with innovative, high-quality, and scalable technology so that you can achieve your vision. We understand that you are looking for a long-term partner that meets your needs, technically and financially.
With our global distribution centers and dedicated account managers, we will make sure your technical setup and SIMs meet your deployment needs. With our 24/7 service team you’ll get the highest quality of around-the-clock service.