Technical Support Specialist

Operations Riga, Latvia Full-time

DESCRIPTION

  • Take ownership and manage customer service issues (communication via emails, no calls) and requests in a timely manner according to our SLA.
  • Maintain accurate records and document all customer service activities and discussions.
  • Perform initial request evaluation, registration and solution or assignment.
  • Maintain an orderly workflow according to priorities.
  • Full time role, working in shifts (working night shifts from home is possible, after probation working from home 1 - 2 days is possible).

REQUIREMENTS

  • Education in telecommunication - must
  • Fluent written and verbal English communication skills - must
  • 1+ year customer support background - advantage
  • Able to establish and build customer loyalty by expressing empathy toward customers and providing solutions to meet our customer needs.
  • Problem – solving skills.
  • Able to work well in a team-based environment to accomplish assignments and achieve objectives.
  • Accuracy and high sense of responsibility.
  • Interest in mobile technologies and electronics, IoT and technologies in general.
  • Ability to work in shifts.
  • Previous experience working with technical or customer technical support in telecommunications.

ABOUT WEBBING

Founded in early 2010, Webbing is a global data MVNO that delivers enterprise grade, global connectivity and IoT services across more than 200 countries and 600+ mobile carriers' networks. Webbing's secured network delivers network protection and web content intelligence.

Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing's powerful software platform. Gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance.

WHAT WE OFFER



  • An exciting and challenging workplace with great skill and knowledge development opportunities.
  • The opportunity to join a team of highly professional specialists in an international environment.
  • The opportunity for professional development within a reputable international innovative and growing company.
  • Salary level: 1400-1600 EUR gross
  • Social benefits
  • 200 EURO monthly Wolt food allowance
  • Medical insurance
  • Free mobile services with Tele2
  • Car parking spot
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