Take ownership and manage customer service issues (communication via emails, no calls) and requests in a timely manner according to our SLA.
Maintain accurate records and document all customer service activities and discussions.
Perform initial request evaluation, registration and solution or assignment.
Maintain an orderly workflow according to priorities.
Full time role, working in shifts (working night shifts from home is possible, after probation working from home 1 - 2 days is possible).
Education in telecommunication - must
Fluent written and verbal English communication skills - must
1+ year customer support background - advantage
Able to establish and build customer loyalty by expressing empathy toward customers and providing solutions to meet our customer needs.
Problem – solving skills.
Able to work well in a team-based environment to accomplish assignments and achieve objectives.
Accuracy and high sense of responsibility.
Interest in mobile technologies and electronics, IoT and technologies in general.
Ability to work in shifts.
Previous experience working with technical or customer technical support in telecommunications.
Founded in early 2010, Webbing is a global data MVNO that delivers enterprise grade, global connectivity and IoT services across more than 200 countries and 600+ mobile carriers' networks. Webbing's secured network delivers network protection and web content intelligence.
Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing's powerful software platform. Gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance.
WHAT WE OFFER
An exciting and challenging workplace with great skill and knowledge development opportunities.
The opportunity to join a team of highly professional specialists in an international environment.
The opportunity for professional development within a reputable international innovative and growing company.
Our objective is to keep your organization and devices perpetually connected with innovative, high-quality, and scalable technology so that you can achieve your vision. We understand that you are looking for a long-term partner that meets your needs, technically and financially.
With our global distribution centers and dedicated account managers, we will make sure your technical setup and SIMs meet your deployment needs. With our 24/7 service team you’ll get the highest quality of around-the-clock service.