Customer Success Manager

DESCRIPTION

• Onboard new customers by conducting portal training
• Assist existing customers with successful deployment
• Maintain healthy and positive working relationship within assigned account
• Communicate customer needs to other departments and coordinate teamwork to meet the customer needs
• Review data usage trends within assigned accounts to identify potential growth areas and raise the red flags if needed
• Monitor the end user level of satisfaction with our service to ensure long-term and sustainable business model
• Help drive company revenue growth by improving account performance monthly and working to enhance opportunities in cooperation with sales manager

REQUIREMENTS

• Excellent listening, negotiation, and presentation skills in English
• 3+ years of experience in a client facing role, preferably from a tech company
• Experience working with global enterprise customers
• Passion to build customer relationships and provide customer service.
• Data oriented, possesses a high level of attention to detail with strong analytical skills
• Ability to make decisions in a changing environment, anticipate future needs and drive results.
• Demonstrate ability to work in highly collaborative, cross-functional environments
• Enthusiastic about technology with demonstrated technical aptitude
• Broad business acumen
• BA/BSc degree or equivalent. MBA an advantage
• Customer Success experience from a SAAS company- an advantage
• A third language (besides Hebrew and English) - an advantage